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    Jennifer V.
    Australia Australia

    making a refund is a nightmare

    I purchase with one size up from my regular size. I am pretty sure I've read the size guide but when the item arrived and had a fit, it was small for my feet. As there is no physical store that I could go to and try on, i have no choice but to just return the item. The warehouse I need to return the item was like about 10kms only away from home so I am keen to just drive but i was told that policy states that I have to send by courier. Ok, which I did and so I paid the postage. And to top it all, I didn't get my refund right away as someone needs to validate it and to do some other process which I don't really care anymore.. as a result I have waited almost a month to get my refund. And it was after weekly follow ups. In conclusion, it was a lot of hassles. I will not buy anymore from their online store as making a refund will be a nightmare.

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