We want you to love every Keds purchase, so we’ve made it simple for you to return anything that isn’t exactly what you wanted.
New Zealand customers are responsible for the cost of return postage should you wish to return or exchange a purchase.
Please use the Returns Portal below to begin your return or exchange. Please note - shipping labels will not generate for New Zealand returns - please address the parcel to us using the return address provided in the portal.
The most cost effective way to send your return is via the New Zealand Post website: Rate Finder | NZ Post You will receive a cheaper rate if you pay online - please note, you must have access to a printer to print the label.
We offer free Exchanges - whether you're after a different size or style. Items must be returned unworn and in the original packaging within 30 days of purchase.
If you're exchanging for a higher priced style, you will be prompted to pay the difference. If you're exchanging for a lower priced style, you will be issued with a store credit for the value difference.
We’re happy to offer a refund for items purchased on our site that are unworn and returned within 30 days of purchase (invoice date). All returned products must be in their original packaging and box. Failure to return the shoes and/or packaging in their original condition will deem the product used and unsaleable and forfeit any refund claim.
Return shipping is the responsibility of the customer - we do not offer free returns. The return Shipping and Handling fee is $15 which is deducted off the total refund amount.
Please allow 5-10 business days for your return to reach our warehouse. If approved, your refund will be processed as soon as possible and we will notify you by email. Please allow up to 2 weeks for processing and funds to reach your account.
Get in touch with our Customer Service team via email firstname.lastname@example.org and they’ll get you a replacement or refund ASAP!
We are sorry you are experiencing an issue with your product! To help expedite your concern, please see the general guidelines below to help determine if your product will be considered defective by our review team.
Definition of a defective product:
Examples of what is not considered defective:
If you feel your product is defective as a result of a manufacturing or design defect, please email us email@example.com.